1) How
do I login to my Control Panel?
2) How
do I setup email accounts and aliases?
3) How
do I check my email accounts?
4) When
will I be able to start receiving email at my new account?
5) How
do I change the password of my server?
6) I
want to use Front Page. Are the extensions already
installed?
7) How long
before my domain name is fully registered or transferred?
8) Where
do I put all my webpages and graphics?
9) How
do I get my webpages up to the server?
10) I
still see a directory listing even after publishing my site. Why??
11) How
can I view my uploaded pages before my domain has been
transferred?
12) If
I have a problem or question, what is the best way to get it
resolved?
1) How
do I login to my Site Manager?
Go to http://yourdomain.com/cpanel
IMPORTANT:
If your domain name has not been fully registered or
transferred please consult your login email as it will
contain the link you need.
2) How
do I setup email accounts and aliases?
1. See question #1 (above)
and login to your Cpanel Control Panel.
2. Click the Mail Manager
icon
3. Select Add/Remove Email
Accounts
3) How
do I check my email accounts?
Web
Based: Squirrelmail Web Mail Service:
This will enable you to check your email account(s) anywhere
you have a web browser and Internet connection.
- Go to yourdomain.com/sqmail
or /squirrelmail
- For the name, enter your
full email address. Then enter your password.
- Once logged in, you can
send/receive emails from your account.
POP3:
Using an Email program:
From within your email program
(i.e. Outlook, Netscape, Eudora), make sure you have done
the following:
- Be sure your
incoming mail
server is set to
mail.yourdomain.com
- For your
outgoing server (SMTP),
you can either use the existing server provided by your
dial-up provider, or, you can use our outgoing mail servers.
We highly recommend using the outgoing mail server of
your ISP. The reason is because you may find it to be
faster. To use your dial-up provider's SMTP server, please contact
them for the correct setting (usually, it's mail.ispname.com,
but it does vary.) If you will be using our SMTP server, put
mail.yourdomain.com as the outgoing
mail server.
- AOL
USERS: Since your provider does not have an outgoing
mail server you will need to utilize our SMTP servers. To do
this, please put yourdomain.com
as the outgoing mail server.
- Attention:
Some Internet providers such as Earthlink and Cox
Communications require their users to only use their
outgoing smtp servers. However, that has no bearing on
how you email accounts are used with our service.
- IMPORTANT:
Make sure you are set to
check an existing email account setup on your new server.
You cannot directly check the email for an alias. If you
have an alias setup for an existing account, you must check
the email account for which the alias is pointing.
The exact procedure for
entering this information will vary according to which email
program you use, but these settings are most commonly found
in your email program's Preferences or Options menu.
4) When
will I be able to start receiving email at my new account?
As soon as your domain has been
either fully registered or transferred to our servers. In
other words, once you can access your website by going to yourdomain.com
in a web browser, you will be able to utilize all our email
features. This usually takes anywhere from 24-72 hours.
5) How
do I change the password of my server?
1) See question #1 (above)
for logging into your control panel.
2) Click the Change Password icon from within your Cpanel
control panel.
6) I
want to use Front Page. Are the extensions already
installed?
Unless you indicated that you
needed Front Page extensions on the registration form, they
are not automatically installed. However, should you need
the Front Page extensions installed, simply login to you
control panel (see #1 above), click the FrontPage Extensions
icon and then install the extensions.
7) How
long before my Domain Name is fully registered or transferred?
If you registered a new
domain with RealPro, it will usually take 24 hours for a
new domain to be fully registered and begin resolving
normally in a web browser. Depending on the time the account
was setup it could be up to 48 hours, but it's most often
sooner.
If you are transferring an
existing domain to RealPro, the time of transfer depends
on a number of variables. You need to contact your registrar
and have them start the transfer process for you. If the
contact information associated with your domain name is
invalid you may need to update it before the name can be
moved. If you have any questions about this, just let me
know and we'll do our best to guide you.
Should you notice that your
domain is taking an unusual amount of time to transfer, say
more than 3-4 days, please
let us know and we will find out where your problem
may be.
8) Where
do I put all my webpages and graphics?
If you are using Front
Page, all you need to do is publish your site to http://www.yourdomain.com.
Front
Page will automatically place your pages in the appropriate
location on the server.
If you are using FTP to upload your pages
to the server: This is the directory structure of your
server, place all your pages into the public_html folder on
the server.
ALL your
webpages, graphics, audio clips, scripts etc. MUST go into
the correct /public_html
directory in the root of your server. Keep in mind, to reach
this point you must FTP into your server by using either ftp.yourdomain.com or the IP
address along with the username/password supplied in your login email.
9) How
do I get my web pages up to the server?
FTP is the most common and
practical method. We recommend using the latest version of
WS_FTP LE. It is free and has all the features you will
never need to publish a site to our servers. You can
download this software from http://www.wsftp.com.
Simply go to the "Downloads" page, scroll to the
bottom and download the LE version from one of the many
mirror sites.
If you are using Microsoft
Front Page, you can publish directly from your software
program. All you need to do is go to File > Publish Web
and then enter your full web address, http://www.yourdomain.com,
for example.
10) I
still see a directory listing even after I publish my site. Why??
This is happening because the
server can't find an index.html file to use as your homepage.
Be sure your homepage is called index.html (or index.htm).
IMPORTANT: Please
use all lowercase letters for your page names and images.
Also, if you are using Front Page, please avoid using
underscores ( _ ) in your page names.
11) How
can I view my uploaded pages before my domain has been
transferred?
If your domain
hasn't been transferred or the domain name registration
process hasn't completed you cannot see your pages by going
to yourdomain.com in
the browser. However, until your domain is registered or
transferred, there is still a way that you can see the pages
you have uploaded and/or are working on. Please consult the
login email we sent as it will have the link you need.
IMPORTANT:
Please insert your domain name in place of "yourdomain.com".
12) If
I have a problem or question, what is the best way to get it
resolved?
First, check our online Support
pages and see if we have already
answered your question there. We are continually updating
our online support area to address the most common questions
regarding your new server.
If you cannot find the answer
there, the next best way is to ask us directly!
You will find out support form on this page:
http://www.realprohost.com/support.htm
Our support technician on duty
will assist you in finding a solution to your problem as
soon as possible. To speed up the process, please include as
much detail as possible about the problem(s) you are
experiencing. It is very important that you fill out our Tech
Support Form because it provides us with the
necessary information to act quickly in accessing your site
and identifying a problem with your server.
